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Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Optimus Defense, Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Optimus Defense shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Optimus Defense shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Optimus Defense shall issue a credit to your credit card account in the amount of the incorrect price.

Credit Card

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and zip code (i.e. the address and zip code your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed when placing your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. To place an order by money order or check, email sales@optimusdefense.com

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Optimus Defense reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Sales Tax

For California residents placing an order, the current sales tax rate for San Luis Obispo County will be added to your purchase.

Shipping Policy

Our standard shipment is sent via UPS Ground or USPS. Signature required is automatically selected for any package $200.00 and over. Shipping charges are the responsibility of the customer unless otherwise noted. UPS Next-Day or 2nd Day shipping is optional, actual charges will apply. UPS tracking numbers are provided via email automatically at the time of shipment.

We ship to physical US and US APO addresses only. Shipping to APO addresses via USPS priority only.

We do our best to ship orders within 1-2 business days if they are in stock, however it is not guaranteed. Orders are not processed on weekends or holidays. For a multiple product order, we will make every attempt to ship all products contained in the order at the same time.

Products that are backordered at the time of order will be shipped as soon they become available. Backordered products may be charged for shipping at the actual rate not necessarily what was quoted to you on your purchase receipt. Backorders may have their shipping cost billed separately. You may cancel backordered products at any time prior to shipping.

Return Policy

Optimus Defense products have a limited warranty against manufacturing defects. Products manufactured by other companies may be sent back to Optimus Defense for exchange and we’ll deal with the other company on your behalf. If you choose to return a product within 30 days of purchase, Optimus Defense will refund your money for warranty returns. Non warranty returns are subject to a 15% restocking fee. Shipping is non-refundable and will not be refunded.

Fulfillment mistakes that Optimus Defense makes resulting in the shipment of incorrect products to you will be accepted for return 30 days from the date of purchase.

To make a return, contact Optimus Defense for a Return Authorization Number. Then package your products in original packaging and with sufficient material to prevent damage during shipping and return via your preferred shipping carrier. Any damage during shipping will be charged to the customer.

Returned products must not be damaged or modified. Optimus Defense cannot accept any Lowers that have been modified. All custom work completed by Optimus Defense is considered a final sale. For questions about returns, contact sales@optimusdefense.com

Warranty

All Optimus Defense products carry a 30 day warranty unless otherwise stated. This warranty covers manufacturer defects in the materials and workmanship at the time of sale. This warranty does not cover damage or malfunctions caused by normal wear and tear, accident, abuse, neglect, improper storage or handling, misuse, vandalism, acts of god, or other causes external to the product. Under no circumstances shall Optimus Defense be responsible for incidental or consequential damages with respect to economic loss, injury, death, or property damage, whether as a result of breach of this warranty, negligence or otherwise. For questions about warranty, contact info@optimusdefense.com

80% Lower Exclusion: Any 80% Lower is excluded from the warranty if altered or modified in any way. Failed machining or unintended damage caused by completing or trying to complete the product is not covered. If you are filing a warranty claim on an “80% Receiver”, it has to be in the same exact condition as shipped to the customer. Optimus Defense will inspect and review each claim on an individual basis and notify the customer of their options.

Limitation of Liability

Optimus Defense shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the Products, even if Optimus Defense has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Disclaimer Liability

Optimus Defense has taken reasonable efforts to ensure that the information contained in this website is accurate; however, all information is provided "as is" without any expressed or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. In no event shall Optimus Defense be liable for any special, indirect, punitive or consequential damages resulting from any use or performance of or content errors or omissions in the information, even if notified in advance of the potential for such damages. All users of the information agree that access to any use of the information is subject to the terms and conditions set forth in this Agreement, as well as all applicable laws, and such access and use is at the user's own risk. Our products are intended for adult use only.

Compliance with the Law

Customer agrees to comply with all applicable laws and regulations of local jurisdictions and the various states of the United States and other countries that relate to this Agreement or the Products. The customer is solely responsible for obtaining any licenses or other governmental authorizations related to your use of the Products that may be required by any federal, state or local government agency, and for complying with all rules and regulations imposed by such agencies.

Definitions

Optimus Defense as stated in documents refers to Optimus Defense as well as Optimus Products, LLC. Optimus Products LLC is dba Optimus Defense. Products as stated in documents refers to all products that are offered for sale throught Optimus Defense's website. Agreement as stated in documents refers to this terms and conditions document. Customers as stated in documents refers to individuals who view or make purchases from the Optimus Defense website.

Changes to Terms

Optimus Defense reserves the right, in its sole discretion, to change this Agreement under which Optimus Defense is offered. The most current version of this Agreement will supersede all previous versions. Optimus Defense encourages you to periodically review this Agreement to stay informed of our updates.